A Room with a View

“What a hotel! The towels were so fluffy I could hardly close my suitcase.”

Henny Youngman

Marriott Hotels has its business down to a science. Effective branding requires consistency, and, according to an article by Halah Touryalai in Forbes Magazine, Marriott has taken the daily cleaning job and reduced it to a 66-step checklist to be completed in about twenty minutes. While the how-to details vary among Marriott’s many different brands (such as Ritz-Carlton, Marriott Hotels & Resorts, Renaissance, Courtyard by Marriott, Fairfield Inn, etc.), and with slight modification, the list includes . . .

  1. Knock three times before entering 
  2. Place clean fitted sheets on the nightstand
  3. Check bed for bodies (living or dead) and, as warranted, quietly exit or call security
  4. Strip the bed, and use the dirty fitted sheet as a package for the rest
  5. Inspect the bed for stains (gross!) and smooth out the mattress pad
  6. Place clean fitted sheet on right side of bed, and make bed starting with top corner, moving to the bottom right corner and covering in a clockwise progression
  7. Use the yellow rag with all-purpose spray in the yellow bottle to clean the nightstand 
  8. Use the blue rag with the blue bottle to wipe the nightstand’s glass top
  9. Vacuum the carpets and make sure the carpet is free of spots and tears
  10. Check that the thermostat works and the temperature is comfortable
  11. Wipe up standing water in bathroom because guest didn’t use shower curtain properly

Plus these lesser-known ones:

  • Check the dresser for a tip and, finding none, utter “swine” 
  • Make sure alarm clock works and set it to 3:30 am for laughs 
  • Jab boom handle into drapes to see if someone is hiding there
  • Eat remaining portion of sandwich left on room service tray
  • Replace water-logged HBO guide with pages stuck together
  • Leave clogged toilet for next guest as move-in surprise (Fairfield Inn only)

You get the point—Marriott sweats the details. As a young professional, regardless of your ability or desire to do so, likely it will be you who is expected to sweat the details of a project. If so, embrace it. Someone has to take the time and effort to get into the weeds, master the details, and take care of things others didn’t think of. Doing so competently and with a cheerful attitude is the stuff of which differentiation is made.

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